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Delivery Information

SHIPPING WITHIN THE USA AND WORLDWIDE

WE PROVIDE FREE INTERNATIONAL SHIPPING

We offer free trackable shipping worldwide and each package is estimated to arrive between 12-30 business days after your order is shipped. The time taken is usually shorter, but we do not have control over customs, and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

Approximate shipping times (does not include weekends/public holidays):

  1. USA ~ 12 to 20 business days.
  2. Canada, Europe, Latin America, Asia (most countries) ~ 15-25 business days
  3. Australia/ New Zealand ~ 15 to 30 business days.

Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30 business days. This may especially be true during the busier holiday seasons at the year's end (November to December months).

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (2-3 business days) is different from shipping time and should be added to the total delivery time. 

After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information and details will then be sent to your email address we have on file about 2 business days later.

CANCELING AN ORDER

Once an order is placed, we will not be able to cancel it after 4 hours as your order might have already been processed. Please do drop us an email at sales@cutemaden.com as soon as possible if you'd like to cancel an order that you have just made.

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or 15USD redelivery fee to cover postage costs.

CUSTOM / DUTY FEES

Custom fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, custom agents may delay delivery of some packages. 

TRACK YOUR ORDER

To track your order, please log on to: http://www.17track.net/index_en.shtml and insert the tracking number provided. For US orders, you may also log onto www.usps.com and enter the tracking number provided. 

*Please note that the tracking system does not update during the transit period between countries, but it will update again once it’s in your country. We are not responsible for items that are lost in the mailing system. All items are shipped out via a trackable method. On the very rare occasion if an item is not delivered within 30 business days after it had been shipped, we would reship a new piece via the same delivery method.